Our approach follows a clear sequence: we review your current situation, set realistic targets, then build a plan you can actually maintain. Each stage has defined outputs, so you know what to expect before we start.
Every question gets a reply, usually within one business day. For account or document requests, allow up to two. If your issue is urgent, call the number below and mention your reference code.
A clear sequence from your first inquiry to a documented plan. Each step has a defined output, so you always know what happens next and what we need from you.
We start with a 30-minute call to understand your current portfolio, income sources, and near-term cash needs. No products are discussed at this stage.
You share statements, tax returns, and any existing retirement accounts. We use a secure document portal and keep a checklist of what is still missing.
Within ten business days you receive a written outline covering asset allocation, fee analysis, and inflation assumptions. The draft is meant for discussion, not execution.
We walk through the draft together, adjust the assumptions, and flag trade-offs. You leave with a clear list of decisions to make before we finalise anything.
After your feedback, we deliver the full plan with specific fund choices, contribution targets, and a timeline. It includes a plain-language summary and a one-page action list.
Three months later we review progress against the plan. This is a short call to confirm you are on track and to adjust for any changes in your situation.